My friend bought our tickets but I’m getting there first and/or my friend can no longer make it, can I pick up the tickets under my friend’s name?

If your friend/spouse/partner/parent, etc. purchased the ticket(s) and you are arriving first or otherwise want to pick them up, they can do one of 2 things to transfer the ticket(s) to you:

  1.  provide you with a copy of their photo ID along with a note authorizing you to claim some or all of their tickets (a text with a photo of the ID attached is fine).  Please be sure to get their order confirmation number too in case we can’t locate the order under their name.

or

  1.  go into their Ticketfly account and “transfer” the ticket(s) to you via email. Then your name will simply appear on the Will Call list as well.  Please note that this option requires you to “accept” the transfer into your own Ticketfly account.

Join Our Mailing List

Enter your e-mail address for the latest news and updates from Sweetwater Music Hall