Frequently Asked Questions

How do I buy tickets to Sweetwater shows in advance?

Advance tickets for all Sweetwater Music Hall shows are available at https://www.ticketfly.com/venue/7207 or by phone at 877.987.6487.  You can also purchase advance tickets at the venue any evening we have a ticketed event. The box office is open starting one hour before the show and stays open until about 2 hours after show time (this may vary in either direction based on the show, set times, etc.).  Please note, if there is a long line of people waiting to get into that night’s show, we may ask you to wait until those customers have been admitted before we sell you tickets to a future event. Please also note there is a $1.00 per ticket processing fee added to the published price of all tickets sold at the venue.

Can I buy tickets at the door the night of the show?

If tickets are still available, they will go on sale at the door 1 hour before showtime on a first-come, first-served basis; ticket limits may apply. We take cash and credit cards (technology willing) at the door. Please note that there is a $1.00 per ticket processing fee added to the published price of all tickets sold at the venue.

What are my options for receiving my tickets when I purchase them online, over the phone, or in person?

All tickets purchased are held at Will Call for pick up on the night of the show.  We are a paperless venue; we do not print out tickets.

When do the doors open for the show?

Doors typically open one hour before show time unless otherwise noted.  The Cafe and Bar open at 4 p.m. for happy hour and dinner so ticket holders can enjoy drinks and a delicious meal before the show.

When does Will Call open?

Will Call opens at the same time as doors. This is typically one hour before show time unless otherwise noted.

What do I need to check in at Will Call?

Please bring a photo ID, the credit card you used to purchase your tickets, and a copy of your order confirmation (or have access to your order confirmation on your phone).  We might not need all of that, but if there are any issues it’s good to have handy.

Can I pick up all the tickets for my whole party myself, regardless of who is with me at the time I check in?

Every guest has to check in at the Will Call table to verify their age before receiving a wristband or hand stamp.

I bought tickets online in advance and have my printed confirmation with me.  Do I need to check in at Will Call? Is there a separate line for people who bought in advance?

Every guest has to check in at the box office table, whether they bought tickets in advance, are buying at the door, or are on a guest list.  There is one line for all guests to check in; if you are eating in the Cafe, please be aware that each member of your party will at some point need to visit the box office table to check in for the show.

What does General Admission mean?

General Admission events are primarily STANDING ROOM ONLY (unless otherwise noted). For some of these events there may be  limited seating available on a first-come, first-served basis. A seat is never guaranteed for a general admission show.

Some events have Standing–General Admission and Seated–General Admission tickets. What’s the difference?

For these shows, there will be chairs set up on the floor directly in front of the stage. Guests with Seated–General Admission tickets will have access to those seats on a first-come, first-served basis. Guests with Standing–General Admission tickets will stand behind and around the seated area.

What is your policy regarding children?

Most of our shows are All Ages (no babes in arms) unless otherwise noted. Some shows are 21+ ONLY, please check the ticketing website BEFORE you purchase tickets to be sure!  Every person entering the venue is required to have a ticket, regardless of age.

I bought tickets but now I can’t make it to the show. Can I get a refund?

All ticket sales are final; refunds are given only if an event is canceled.

I bought tickets but now I can’t make it to the show. Can my friend pick up my tickets at Will Call?

If you have tickets purchased under your name, but need someone else to pick them up, there is no need to call or contact us. To have someone else pick up your tickets at Will Call, please provide that person with a copy of your photo ID along with a signed note authorizing that person to pick up your tickets. Please be sure that they also have your order confirmation number.

How My friend bought our tickets but I’m getting there first and/or my friend can no longer make it, can I pick up the tickets under my friend’s name?

Please being a copy of your friend’s photo ID along with a note from them releasing tickets to you and their order confirmation number in order to claim their tickets.

How do I sign up for Open Mic night?

Send an e-mail to openmic at swmh.com before 4 p.m. on the Monday you want to perform.

Do you serve food?

Yes, and it’s delicious! Our cafe is open and serving our full menu until 9 p.m. The café serves a variety of freshly prepared delicious seasonal menu items and includes both vegan and vegetarian options. Please visit our Cafe page for more info, hours of operation, and sample menus.

Can I come have dinner at the café or a drink at the bar if I’m not going to the show that night?

This answer varies by event.  Most nights, both the café and bar are open for regular business until an hour before show time (aka, when the doors open for the show); we will ask non-ticketed guests to exit at that time. (If tickets are available for purchase, you may opt to purchase a ticket and stay for the show.) Please note that on nights when production needs require a closed soundcheck, the seating space in the café is limited and once full, we may have to ask ticket holders to wait in line outside.  On very rare occasions production needs may require that we close both the bar/venue area and café until doors open for the show; we will do our best to communicate that information in advance whenever possible.

Where can I park?

There is ample street and city parking available around the venue.  Please be sure to observe all posted signs regarding parking and parking meters, and do not park in prohibited spaces or areas. As a courtesy to our neighbors, please park in metered spots and city lots rather than residential areas.  We offer validation for the Sunnyside lot–ask for it at the Cafe register.

Are the café and venue wheelchair accessible?  How do I get a wheelchair space held for me?

Yes, the café, concert hall, and restrooms are all wheelchair accessible. If you would like to request a wheelchair seating location or have other ADA needs, please e-mail boxoffice at swmh.com as soon as you purchase your ticket.  We will do everything possible to accommodate your request.

My band is awesome!!  How can we play at Sweetwater Music Hall?

Send your stuff (press kit, photos, links to video, etc.) to booking at swmh.com.  Please note that we are not able to accept in-person submissions; your best chance of hearing back from us is to send an e-mail.  Thank you!!

How can I book my private event at Sweetwater Music Hall?

Please e-mail Madison at swmh.com.