Venue and Box Office FAQ
Frequently Asked Questions
- How do I buy tickets to Sweetwater shows in advance?
Advance tickets for all Sweetwater Music Hall shows are available at http://sweetwatermusichall.inticketing.com/events. You can also purchase advance tickets at the venue any evening we have a ticketed event. The box office is open starting one hour before the show and stays open until about 2 hours after show time (this may vary in either direction based on the show, set times, etc.). Please note that there is a $1.00 per ticket processing fee added to the published price of all tickets sold at the venue.
- Can I buy tickets at the door the night of the show?
If tickets are still available, they will go on sale at the door 1 hour before showtime on a first-come, first-served basis; ticket limits may apply. We take cash and credit cards at the door. Please note that there is a $1.00 per ticket processing fee added to the published price of all tickets sold at the venue.
- What are my options for receiving my tickets when I purchase them online?
Tickets purchased online may be held at Will Call, mailed, or printed at home by the customer.
- What's the difference between Will Call, mail, and print at home?
Will Call: purchaser checks in at the venue, night of show (no paper tickets issued, greenest choice!!). Mail: Hard tickets (aka, traditional paper tickets) are mailed to purchaser (good for collectors!!). Print at Home: PDF of tickets are e-mailed to customer for printing at their convenience (most flexible option for those on the go!!).
- When do the doors open for the show?
The Cafe and Bar open at 4 p.m. for happy hour and dinner so ticket holders can enjoy drinks and a delicious meal before the show. Occasionally production needs require us to clear the music hall and bar area prior to the concert starting, in which case we will ask guests to drink and dine in the Cafe or on the patio and will begin admitting ticket holders to the venue beginning 1 hour before the show.
- When does Will Call open?
Will Call opens 1 hour before show time.
- What do I need to check in at Will Call?
Please bring a photo ID, the credit card you used to purchase your tickets, and a copy of your order confirmation (or have access to your order confirmation on your phone). We might not need all of that, but if there are any issues it's good to have handy.
- What's the advantage to printing my own tickets at home?
Print at home tickets allow for the most flexibility if you need to get tickets to friends or want to print out your tickets at your convenience.
- What does General Admission mean?
General Admission events are primarily STANDING ROOM ONLY (unless otherwise noted). For some of these events there may be very limited seating available on a first-come, first-served basis. A seat is never guaranteed for a general admission show.
- Some events have Standing--General Admission and Seated--General Admission tickets. What's the difference?
For these shows, there will be chairs set up on the floor directly in front of the stage. Guests with Seated--General Admission tickets will have access to those seats on a first-come, first-served basis. Guests with Standing--General Admission tickets will stand behind and around the seated area.
- What is your policy regarding children?
Most of our shows are All Ages (no babes in arms) unless otherwise noted. Some shows are 21+ ONLY, please check the ticketing website BEFORE you purchase tickets to be sure! Every person entering the venue is required to have a ticket, regardless of age.
- I bought tickets but now I can't make it to the show. Can I get a refund?
All ticket sales are final; refunds are given only if an event is canceled.
- I bought tickets but now I can't make it to the show. Can my friend pick up my tickets at Will Call?
To have someone else pick up your tickets at Will Call, please provide that person with a copy of your photo ID along with a signed note authorizing that person to pick up your tickets. Please be sure that they also have your order confirmation number.
- How do I sign up for Open Mic night?
Send an e-mail to openmic at swmh.com beginning at 3 p.m. on the Monday you want to perform.
- Do you serve food?
Yes, and it's delicious! Our cafe is open and serving our full menu until 9 p.m., with a limited bar menu served until 10 p.m. or later. The café serves a variety of freshly prepared delicious seasonal menu items and includes both vegan and vegetarian options. Please visit http://sweetwatermusichall.com/cafe for more info, hours of operation, and sample menus.
- Can I come have dinner at the café or a drink at the bar if I’m not going to the show that night?
This answer varies by event. Most nights, both the café and bar are open for regular business until an hour before show time (aka, when the doors open for the show); we will ask non-ticketed guests to exit at that time. (If tickets are available for purchase, you may opt to purchase a ticket and stay for the show.)Please note that on nights when production needs require a closed soundcheck, the seating space in the café is limited and once full, we may have to ask ticket holders to wait in line outside. On very rare occasions production needs may require that we close both the bar/venue area and café until doors open for the show; we will do our best to communicate that information in advance whenever possible.
- Where can I park?
There is ample street and city parking available around the venue. Please be sure to observe all posted signs regarding parking and parking meters, and do not park in prohibited spaces or areas. As a courtesy to our neighbors, please park in metered spots and city lots rather than residential areas. tWe offer validation for the Sunnyside lot--ask for it at the Cafe register.
- Are the café and venue wheelchair accessible? How do I get a wheelchair seat held for me?
Yes, the café, concert hall, and restrooms are all wheelchair accessible. If you would like to request a wheelchair seating location or have other ADA needs, please e-mail boxoffice at swmh.com as soon as you purchase your ticket. We will do everything possible to accommodate your request.
- My band is awesome!! How can we play at Sweetwater Music Hall?
Send your stuff (press kit, photos, links to video, etc.) to booking at swmh.com. Please note that we are not able to accept in-person submissions; your best chance of hearing back from us is to send an e-mail. Thank you!!
- How can I book my private event at Sweetwater Music Hall?
Please e-mail Molli at swmh.com.